Donald R. Cook

214-676-1843/xcook1@gmail.com

 

Qualifications Summary

Ericsson LTE and Nokia Certified Integration professional with extensive experience in the telecommunications industry. Expertise building communication networks utilizing Optical, wireless, broadband, switching, and wide range of OEM products. Performing as the interface between groups as a result of in-depth understanding of the various telecom areas. Experienced and certified Construction Manager and Bell Certified Quality Auditor with the ability to smoothly assimilate work flow resulting in minimal transition period for the customers

Proven track record of delivering quality, innovative & cost effective solutions

Seeking the opportunity to Audit and or Manage vendor teams and multiple project sites.

Core Competencies

Operations Management Nortel Certified	Construction & Installation Management Nortel certified	Project & Program Nortel PMI AT&T Ask Yourself Certified
Understanding of construction drawings and redline process	Ability to identify Out of Scope work and process Change Orders	Extensive knowledge of telecommunications facilities
Grounding Certified	Central Office Installations/Maintenance	Field Inventory & Verification
Nokia Certified Construction Manager LTE OSHA Certified	Ericsson LTE ASP License Holder	Bell Quality Assurance Certified

 

Professional Experience

 

APEX  CS / US ARMY JAPAN - SOFA

Test and Data Manager (Feb 2014 – present)

·  SAGEON III Test Director  US Armed Forces Okinawa Japan

·  Load Sageon Software monitor and record results

·  Perform DC Load Tests on Battery banks, Record and Submit Final Documents

·  Capture Sageon III performance data and submit Final Documents

·  Cutover (Live H tap) Critical Fiber and Encryption Equipment

·  Perform Schedule Coordination Activities to ensure all required Departments and Contract support groups are on site and prepared for Site Cutover

 

 

Tangent / Nokia

CM - Quality Management Auditor (Feb 2012 – Jan 2014)

·  Construction Management

·  Nokia Flexi 4G LTE certified PTID 001ADSW0051928 Field Engineer

·  War Room Support, Management planning, organizing and resolving site and project specific issues escalation to appropriate support Teams

·  Site walk to develop preventative programs and training

·  Record Site Quality deficiencies Escalate to Management Team for resolution

·  Software Management upgrades to FSMX modules at NSN Facility

 

 

Ericsson

Quality Management Auditor (Feb 2010 – June 2012)

Audit EFI Site Builds, maintain a thorough knowledge of new developments and technology for all Ericsson RBS Products

·   AT&T Auditor Central Region

·   Prime Auditor Metro PCS Central Region Waco, Dallas, Houston

·   Primary responsibilities

o   Audit completed project sites to ensure work scope were maintained

o   Conduct performance and project analysis to aide project Quality

o   Monitor ASP Vendor performance to attain Ericsson Quality index

o   Coach and counsel and as required provide training or mentoring of Quality Standards

o   Develop and Present instructional product and project related material

o   Experience with MS Excel, Word and Power Point

o   Set and schedule site audits coordinating with Regional management

o   Report to AT&T on all human related outages

o   Develop specific construction quality guidelines, training aides and documentation

 

Tangent  International

Integration Site Engineer (Jan 2008 – 2010)

Ericsson LTE RBS / 6000 and Nokia Flexi Integration Certified Field Engineer

·   Site Supervisor manage daily work activities

·   Integrate LTE  RBS and place in service

·   Monitor, Distribute, load License, Software and trouble shoot remotely from Switch

·   Quality verification in Market of completed installations

·   Provision and turn up power systems

·   Load Ericsson Scripts to LTE and SIU’s and Nokia software certified PTID

·   Assist with training and logistical project management

·   Second Carrier expansions RBS 3206 build out

·   T1 installation from NIU complete T Berd / Fluke Testing to Switch

 

Apex Custom Srvcs

Owner / Site Manager (April 2008 – Nov 2009)

Function as On Site Project Primary Point of Contact (Clear wire, 1099 sub)

·   RBS Drive Test , handoff verification

·   Site Close out professional document and upload to servers

·   Site Supervisor coordinate daily activities

·   Build Central office and Data Centers superstructure, mount bays and racks

·   Provision and turn up power systems

·   Verification testing MDF (main distribution frames) and OSP Records

·   Perform Quality audit, schedule pick list crew to clear deficiencies after walk through

 

multi point

Nokia Certified Field Integration Engineer (Jan 2007 – March 2008)

Perform Audit Surveys and Report site conditions, Verify existing software for installation of Nokia current release software.

·   Commissioning and Integration wireless systems

·   Drive test / Sector performance acceptance testing

·   Function verification in accordance with the maintenance documentation of the network element
** Troubleshooting on a network element and its interfaces
** Diagnostics on interfaces to locate problems in network elements and/or plug-in units
** Failure reporting & escalation, if needed

·   Prepare and record site specific Integration files and upload for Online Archive

·   Perform Quality Audit, prepare and report construction acceptance records.

·   Assist to Identify and clear Civil and Product site construction deficiencies.

·   Train and develop staff to advance to Next levels of Performance

 

Stone Mountain Professional Services

Senior Operations Manager (2001 – 2007) Owner active / sold in 2008

Direct all aspects of construction projects, including marketing initiatives, operations budgeting, project planning, scheduling, and management of daily construction activities. Act as consultant and advisor to ensure project success.

·   Coordinate, monitor, and review construction documents.

·   Conduct client meetings, assess client needs, and determine project objectives.

·   Perform field investigations to collect data, verify conditions, and ensure conformity with plans and specifications.

·   Analyze and resolve complex project issues and concerns while monitoring expenditure levels; realign project initiatives to meet management objectives.

·   Manage various projects, such as the installation of routers and servers, structured cable, upgrading software and replacing UPS power systems all during PM Service operation windows.

 

 

Nortel NETWORKS - Verizon Account Manager

Manager Customer Service (1995 – 2001) Optimized

Ensured products met customer network application and service requirements through direct customer and product coordination. I was the Nortel technical liaison for order management to Verizon Network Operations Center and Standardization engineering to maintain Hardware and Software Baseline upgrade programs.

 

·   Managed weekly, monthly, and quarterly Network Reliability, Product Change Notification, and Standardization Forums and Baseline Hardware / Software Upgrade Programs working with Verizon Standardization and Network Operations Center (NNOC) to produce Procedural Guides.

·   Consistently achieved customer service strategy objective for account through personal contribution, development of numerous programs.

·   Developed and Managed Verizon Broadband and Fiber Products Network hardware and software upgrade programs to address their entire National footprint, traveling to and working with Verizon regional management.

·   Managed Verizon new and expansion installations for Nortel Optical Carrier as Regional Site supervisor for all related construction operations. Duties included vendor selection, interim site drawing and record modifications (Blue Line). Weekly site status visits and or reporting. Quality verification and PICK list generation to complete identified issues and items preventing on time completion. This position required travel to multiple sites to verify progress. I managed all Carrier Group Broadband installations in the Central Region Texas to Chicago.

 

Installation Senior Manager (1983 – 1995)

Managed large high-profile installation projects world wide, including Saudi Arabia. Supported mission-critical initiatives for United States Army. Supervised, trained, and coached 12-30 direct reports.

·   Provided site and network evaluation and testing; performed pre and post in-service network engineering for upgrades and reconfigurations.

·   Manager for all Nortel Networks Carrier Networks Installations for the Central and Southwest Regions for 12 years, responsible for all Installation / Test, Commissioning, Provisioning and Turn up activities.

·   Contractor selection, quality Inspection and Contract closure

·   Liaised with customer on all project-related activities for US Military large scale SONET Rings.

·   Managed all Broadband installations for Florida and Georgia Light and power 6 years

·   Worked to deliver projects on time, within budget, and according to specifications.

Education

Southern Methodist University School of Business

Certificate: Front line Management

Tri Cities Technical University

2 Years: Design and Drafting

 

Professional Development

Nokia Certified Field Integration Eng (Nokia)  PTID - 001TNS03633

Ericsson LTE Certified Licensed ASP Integration Eng (Ericsson)

Ericsson UMTS Certified Licensed ASP Integration Eng (Ericsson

Nortel Fiber Optic Handling Practices Certified

Nortel Certified Network Associate (Nortel)

Nortel Certified Network Professional (Nortel)

Certified Installation Project Manager, NTI (Northern Telecom, Inc.)

Bellcore Quality Inspector Certified (ATT) Lyle IL.

Nortel PMI / Project Management Professional training, (Nortel)

 

 

Awards and Honors

SMIAP and multiple management awards, 2001

Nortel President’s Alps Award, 1999 and 2000

Nortel President’s Eagle Award, 1998

Nortel President’s Award of Excellence, 1996

Excellence Award California PacBell, Quest Networks, 1995

 

 

References available on request:

 

Joshua Cook Crown Castle      469-865-8871

Richard Taylor  Windstream    859-494-7448

 

 

Passport and US Security clearance available for National and International Projects